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Legal Documentation
By using our services you are legally bound by these terms.

Terms of Service

Hosting Terms of Service

Agent Squad Productions agrees to furnish services to the Subscriber, subject to the following ("Terms of Service"). Agent Squad Productions., the company hereafter referred to as, ("Agent Squad Productions "), ("Us"), ("We") and The Client, ("Customer"), ("Client") and ("You").
Use of Agent Squad Productions Service constitutes acceptance and agreement to AUP ("Acceptable Use Policy") and ToS ("Terms of Service").
All provisions of this contract are subject to change from time to time at the discretion of Agent Squad Productions. Subscriber understands that change to the ToS by Agent Squad Productions shall not be grounds for early contract termination or non-payment.
Changes to these terms. Agent Squad Productions reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use and access to the services following the posting of any changes to this Agreement constitutes acceptance of those changes. We are continually changing and improving our Services. We may add or remove functionalities or features, or we may suspend or stop a Service altogether. You, as the user, can stop using our Services at any time, although we will be sorry to see you go.

Account

Agent Squad Productions, following our Privacy policy, outlines the following requirements for valid account holders.
(a) We reserves to full right and obligation to terminate your account without notice and or without due process in the event any of these terms and conditions are violated and for any other means deemed dangerous to the community.
(b) Registration for accounts, you as the user should be the valid creator of the unique email address, any fraudulent information will lead to termination as specified in clause (a) above.
(c) Within the account division, your order history, future payments and or invoices will be listed.
(d) Your account security is your responsibility; as such, any breach will be regarded as your responsibility.
(e) The sharing of accounts with other individuals is strictly prohibited; this includes but not limited to: third party sales, sale of an account, transfer of accounts and or transfer of company accounts.
(f) Your account will be the only mean of communication with Us, and as such your personal information must be correct, in the event such is not refer to clause (a) above.

Payments

We utilise PayPal Holdings Inc. or Stripe, Inc. as its official payment gateway commonly known as "PAYPAL" or "STRIPE" as such any information shared with the payment gateway will automatically be made available to Agent Squad Productions as set out in the Privacy policy.
(a) To activate any services with us, the payment must first be made and verified.
(b) Invoices and or services will be suspended after 24 hours if non-payment is made. Any invoices and or services not paid after five (5) days will result in termination without any liability to storing service backups.
(c) Agent Squad Productions will handle any disputes authorised third party legal team and as such, will be regulated by the Fraud Act of 2006 any fraud and unauthorised disputes reported to the authorities.
(d) Your account security is your responsibility; as such, any breach will be regarded as your responsibility.
(e) In the event of failed disputes, debt collectors will be authorised with your Information to retrieve the lost funds.
(f) We will automatically charge your card 10 days before your due date on all services in the case where you have enabled automatic payments
(g) Your service is suspended one day after your do not make a full payment for your service and furthermore terminated ( files removed ) after 5 days.

Refunds

Refunds cannot be requested without probable cause.
Any accounts which initiate a chargeback or dispute on a payment will have their services automatically terminated and the account closed.
A cancellation request does not guarantee a refund - a refund must be explicitly requested in a support ticket which is subject to our conditions below.
We understand, sometimes the service isn't for you, or maybe it is not working. Therefore, we offer refunds and cancellations in the following conditions.
(a) Shared hosting services such as Minecraft Hosting include a 24-hour timeframe whereby refunds can be provided when valid reasons are provided and we ( Agent Squad Productions ) are at fault : Changing your mind is not a valid reason. However, you will not be offered a refund even before/after twenty-four-hours (24-hours) if,
    1. You had a Cancellation request that has been processed on the product/service.
    2. You caused the downtime to our service.
    3. You do not receive customer support.
    4. You did not want to buy the service.
    5. Your service is terminated due to violating our Terms of Service.
(b) Dedicated services include a no-refund policy as these services are bought from third-parties.
(c) Any domain sales and or services are strictly non-refundable. In the event any misspellings or mistakes occur, contact support.
(d) Any deposit/Any Account Funds made directly to your client account is final and not refundable.
(e) All completed server upgrade orders are final and not refundable.
(f) To cancel active services (after 24-hours) this can be done in the client portal under "active services".
(g) Immediate cancellations are permanent and cannot be aborted nor restored.
Automatic payments via PayPal or credit/debit card entered will be automatically cancelled upon receipt and confirmation of your cancellation request. However, You as a customer are responsible for cancelling any subscriptions created to us such as PayPal subscriptions immediately.

Ownership

By using our Services does not give you ownership of any intellectual property rights of our services and or products purchased and or viewed. You may not use content from our Services unless you obtain permission from its managerial team or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services.
Do not remove, obscure, or alter any legal notices displayed in or along with our Services Agent Squad Productions reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Site following the posting of any changes to this Agreement constitutes acceptance of those changes. The Operator may also, in the future, offer new services and features through the Site (including, the release of new tools and resources).

Support

(a) We aim to respond within a reasonable time frame for all our tickets but due to the complexity of each request that may take longer than usual. Attempting to bump your customer support tickets will further delay response as we answer and provide support to tickets based on their last reply based on our queue system.
(b) Using our Support methods such as Livechat or a Customer Support ticket to transmit any material that harasses another person, including but not limited to Agent Squad Productions and/or its staff and partners, profanity, threats, and destruction of property are forbidden and may result in Customer Support privileges being revoked and your services may be terminated without a refund.
(c) We reserve the right to not provide support due to spamming our ticket system which may result revoking your Customer Support privileges or a complete ban and your services may be terminated without a refund.
(d) We reserve the right to not provide support due to but not limited to harassment or abusive comments such as swearing if this is a continued problem your services may be terminated without refund.

Eligibility

(a) To order any of our services, the account holder needs to be above the age of 18. Agent Squad Productions assumes all account holders are above the required period or have parental/guardian permission, and the liability will fall upon the consent, necessary holders.
(b) We make reasonable efforts to ensure all our services are operating at full capacity and effectiveness and at all times, as such in the event services are unavailable we will notify any stakeholders such as clients, users and so forth via social media.
(c) No refunds will be provided for the outage, nor do we ensure a continuous operation is guaranteed. However, compensation in the form of credit will be provided to your user account based on the Internal Service Level Agreement.

Unlimited Policy

(a) Unlimited Slots on your server means we allow the client to add any numbers of slots but that does not mean the server will handle unlimited players. The amount of players your server can handle depends on your plugins/mods and further depends on your optimizations within your current server.
(b) Disk space is unlimited based on our node's disk physical total capacity usage, we reserve the right to remove any excessive file(s) such large dynmap folders logs, backups, core protect and other related files may be purged if it is causing issues on the node since full disk space can, and will, cause corruption to many files on the node's storage drive.

Database Agreement

(a) While we offer instant database creation from our Game Panel you need to understand that our databases are provided as a free service, therefore, we will not hold any liability for MySQL Data loss or corruption.
(b) MySQL Disk Space is not unlimited but it is unmetered and subject to AUP ("Acceptable Use Policy") therefore you understand this is in check by our fair usage and you will be contacted if your database exceeds our fair usage.
(c) This MySQL hosting may also be only used for server related purposes, storing anything not related to its service will have it deleted. We also reserve the right to request that you delete excessive files such as large logs or anything else we deem excessive.
(d) We reserve the sole right to terminate your ability to create & having a MySQL database if we deem it necessary.

Usage Policy

(a) Services may only be used for the intended purpose and as such no illegal activities may be operated on our services and or by our services.
(b) No cracked/illegal/unowned third-party software may be installed on any of our services.
(c) You may not bypass set limitations of our services.
(d) You may not exceed your required usage and be following the general practice of acceptable use.
(e) Your usage must be reasonable and not place excessive burdens on hardware or available resources, as such no additional support will be provided, but new services must be ordered.
(f) You acknowledge that the Services and any Material may not be used for data warehousings such as (but not limited to) storage of backup or archival data, mirror sites, or personal multimedia content such as movies, music, photos or other media.
(g) We monitor the use of the Products or Services and, if we consider that, for example, your use of the web hosting (for example, your mailboxes, disk space usage or CPU) is excessive, we reserve the right to contact you in such events.
(h) Our legal obligation includes but not limited to, monitoring the usage of clients/users.
(i) Our legal obligation includes but not limited to the lability and or negligence of the client and our involvement.
(j) Our legal obligation includes but not limited to termination of services in the event terms are violated.
(k) All services are still subjected to software limitations and physical hardware limits.

Liability

(a) Agent Squad Productions will not be held liable for the actions of the client/user.
(b) Agent Squad Productions will not be responsible for delays or failure in performance caused by acts of God, war, terrorism, strike, labour dispute, work stoppage, fire, an action of government, or any other cause, whether similar or dissimilar, beyond our control.
(c) Agent Squad Productions under no circumstances, shall be held liable for any data loss or backup data loss.
(d) Agent Squad Productions is not responsible for any damages occurred by the client.
(e) Agent Squad Productions is not responsible for any negligence or illegal acts by the client.

Limitations

(a) All services are still subjected to software limitations and physical hardware limits.
(b) Ram is restricted based on the package you purchased, your server will be allocated 100% that you purchased.
(c) Pterodactyl Panel uses normal JVM flags this means that actual memory in the game may not show the full amount that your server is allocated, however, we can assure you have the actual memory physically allocated to you.

Privacy Policy

Abuse Policy

Any attempt to undermine or cause harm to a server or customer that is on Agent Squad Productions is strictly prohibited. As our customer, you are responsible for all your accounts and actions. If you violate our Terms Of Service, your account will be cancelled and terminated without a REFUND.
We reserve the right, and have absolute discretion, but not an obligation, to remove, screen or edit any content (including Material) that breaches this Agreement or is otherwise objectionable. Without prejudice to any other provision of this Agreement, we reserve the right to immediately remove any Material to which we object and/or if you are otherwise making inappropriate use of the Services contrary to the requirements of this Agreement.
Services may be suspended or terminated without a refund for any but not limited to:

Minecraft Servers

(a) If there is a CPU intensive server it may be suspended without a warning to prevent any issues to our clients.
(b) Using MySQL Databases that are unrelated to your Minecraft server.
(c) Attempting to gain unauthorized access.
(d) Using a non-Minecraft server JAR file.
(e) Using your service to host or store non-minecraft based services such as websites or storing backups.
(f) Using your server to send packet flooding or any other malicious actions deemed unauthorized by Agent Squad Productions.

Dedicated Servers

(a) Any attempts at running DDoS scripts.
(b) Using your server to send packet flooding or attempting to port scanning or any other malicious actions deemed unauthorized by Agent Squad Productions.
(c) Sending unsolicited emails or spam emails.
(d) Hosting or Distributing Torrents.
(e) The use of Pirated content or using Nulled software.
(f) Intent to gain unauthorized access to any other system.
(g) Attempts or use of Mining Crypto / Virtual Currency.
(h) Violations of copyrights, trademarks or U.K laws

Discord Bot Hosting

(a) Running anything that is not a Discord bot.
(b) Using MySQL Databases that are unrelated to your Discord Bot.
(c) Intent to gain unauthorized access to any other system.
(d) Hosting or Distributing Torrents or pirated content.
(e) Violations of copyrights, trademarks or U.K laws.
(f) Storing backups on the service.
(g) Using your server for any malicious actions deemed unauthorized by Agent Squad Productions.